Front of House Set-Up
I work with you in your business to help you get the best from your front line team.
Whether you’re just starting out, have an established team that is ready to be taken to the next level or are preparing to expand,
I help you create a team of front line staff who can deliver great customer experiences
and work in line with your vision and values.
My style is a combination of consultation, implementation and education – I help you get things up and running and make the changes you need,
but most importantly, I make sure you are empowered to maintain the new way yourselves.
Scroll down the page to find out exactly what I can help you with and how we can work together.
I CAN HELP YOU..
HOW IT WORKS
1. First, coffee…
All good things start with coffee (and sometimes Green Tea).
Before we make any big plans, this is where you get to meet me and I get to discover a bit more about you,
your team, and where you’re looking for help.
At the end of this first meeting we can decide whether to moving forward to step two is the right thing for you.
2. Choose what you want to work on
This is where we decide what needs to change in your team.
You may want to focus on one of the 6 areas listed above, or you may need to work on all of them.
If you’re not sure, I will advise what we should work on in order for you to achieve the results you want.
For each of the 6 areas you can choose whether to work from a fixed package (where the outcomes and price are already decided),
or we can tailor a plan and set of outcomes just for you.
3. Let’s get to work
I work with you in your venue and at times to suit you.
We work to a pre-agreed timeframe, taking into account your availability and the outcomes we are working towards,
allowing plenty of time to find solutions that are right for you and implement them in your business.
If you have chosen one of my fixed packages we will have approximately four face to face meetings (although this may vary).
By the end, you will have tangible results that you can continue to easily manage in your own team, on your own.