2 DAY MANAGEMENT DEVELOPMENT WORKSHOP
This workshop is for passionate owners, front of house managers and operations managers in hospitality and events, who are:
– Trying to deliver great customer experiences that stand out from the crowd
– Being let down by casual staff that are under committed or under skilled
– Sick of dealing with the headache of trying to ‘fix’ their front of house
– Constantly having to replace casual staff and aren’t sure why
– Wanting to systemise their front of house so that it’s easier to manage
– Looking for solutions that can be implemented without much time or money
WHAT WILL YOU LEARN?
Over two practical, jam-packed days you will learn how to execute and implement the below eight steps so you can move towards a more skilled, committed and caring front of house team that you are proud to call the face of your business and trust to deliver unforgettable customer experiences.
YOU WILL LEARN HOW TO:
FILL YOUR TEAM WITH THE RIGHT PEOPLE
Be clear on what you want from your staff, recruit the best possible people for your team and stop taking on staff that are bad for your business just to fill holes quickly.
TURN NEW STAFF INTO GREAT STAFF
Throwing new staff in at the deep end and hoping for the best is a risky strategy.
How to run effective inductions that get new staff engaged with your business from day one
and performing better, faster.
IMPROVE THEIR SKILLS
Create training that actually works and can be done even when you don’t have much time.
DELIVER HAPPINESS, ALWAYS
How to create a clear customer service vision and
systemsise your front of house to ensure you are delivering consistent service.
GET YOUR TEAM ON BOARD
How to make your front of house staff care and turn your customer service vision into
their customer service vision.
ENGAGE AND MOTIVATE
Keep your team motivated and build a positive front of house culture that your staff
want to work in every day.
COMMUNICATE TO GET RESULTS
What is your communication style and how is this affecting your teams performance? Discover simple communication techniques that can make a big impact on results.
KEEP YOUR CASUAL STAFF FOR LONGER
Create development and opportunity in your team and business
to keep your casual staff for longer.
This workshop will open your eyes to simple but effective ways to make the much-needed changes in your front of house team and take it to another level.
Learn practical, easy to implement strategies and tips for creating a team full of A-Grade staff that can deliver A-Grade service, always.
Places are limited allowing me to spend time focusing on your team and ensure you walk away with an action plan that is tailored to you.
2 DAYS OF INTERACTIVE LEARNING IN AN INTIMATE SETTING
To help you get the most out of the 2-days places are limited for this intimate workshop.
Arrival coffee, morning tea, lunch and afternoon tea is provided on both days.
ONE-ON-ONE SUPPORT AFTER THE WORKSHOP
You will receive one-on-one support with me in the weeks after the workshop to help you implement what you have learnt. There are 3 different levels of support available, click here to find out more and choose the one that’s right for you.