Services

I'm all about developing great front of house teams.
Here's how I can help you develop yours...

Services
CREATING THE PROCESS

Induction and training design
Employee learning and development programs
Internal communication
Reward and recognition programs
Employee engagement strategy
Service standard development

 

DEVELOPING THE PEOPLE

Skills gap and training needs identification
Leadership development and coaching for first time managers
Skills training
Soft skills development
New to the role – developing staff into new roles
‘Train the trainer’ – developing training skills in your leaders

 

INTEGRATING YOUR PURPOSE

Engaging your team with your vision, mission and values
Developing and growing team culture
Aligning your front of house systems with your business culture
Creating a team of brand ambassadors – aligning your team and brand message

I also run a 2-day workshop just for Front of House Managers, Operations Managers and Business owners who want to improve commitment, care and skill in their Front of House teams.